Last updated: 8 July 2026

These terms govern the use of this website and the services provided by Prestige Solutions (“we”, “us”, “our”). By enquiring with us or engaging our services, you agree to them. Nothing in these terms removes any right you have under the Consumer Protection Act, 68 of 2008, or other South African law.

1. What we do

Prestige Solutions is a private documentation and visa consultancy. We advise on requirements, prepare and check documents, submit applications to the relevant authorities through established channels, and track them to completion. We are not a government body and we do not issue visas, police clearance certificates, apostilles or any other official document. Please read our disclaimer, which forms part of these terms.

2. No guarantee of outcome

Decisions on visas, permits, clearances and legalisation rest solely with the issuing authority, such as an embassy, consulate, the Department of Home Affairs, DIRCO or the South African Police Service. We cannot and do not guarantee approval, and no communication from us should be read as such a guarantee. Our obligation is to prepare and manage your matter with professional skill and care.

3. Quotes and fees

• We provide a written, itemised quote before work begins. The quote separates our service fee from government, embassy and other third-party fees.
• Government and third-party fees are set by those bodies and may change without notice; where they do, we will tell you before proceeding.
• Unless agreed otherwise in writing, our fees are payable before submission of your application.

4. Your responsibilities

• Provide information and documents that are true, complete and genuine. We do not assist with false or misleading applications and will end an engagement where this is attempted.
• Supply requested documents and information timeously; delays on your side affect timelines.
• Check and confirm the details we prepare on your behalf before submission.

5. Timelines

Any timelines we give are good-faith estimates based on current processing behaviour of the relevant authorities. Actual processing times are controlled by those authorities and can change without notice. We will keep you informed of material changes affecting your matter.

6. Cancellation and refunds

You may cancel an engagement at any time in writing. Fees already paid to government bodies or third parties, and fees for work already performed, are not refundable. Any remaining balance will be refunded. Your statutory rights under the Consumer Protection Act are not affected.

7. Documents and liability

• We handle original documents with care and use reputable couriers where transport is needed. Courier transit is subject to the courier’s own terms.
• To the extent permitted by law, our liability for any claim arising from an engagement is limited to the service fees you paid us for that engagement.
• We are not liable for decisions, delays, losses or requirement changes caused by any government body, embassy, consulate or other third party, or for outcomes resulting from inaccurate or incomplete information supplied to us.

8. Privacy

Personal information is handled according to our privacy policy and, for website cookies, our cookie policy.

9. Website content

Content on this website is provided as general guidance, is not legal advice, and may change as authority requirements change. The content, branding and design of this site belong to us and may not be reproduced without permission.

10. Law and disputes

These terms are governed by the laws of the Republic of South Africa. We will always try to resolve concerns directly first; please raise any issue through our contact page.