Last updated: 8 July 2026

Prestige Solutions (“we”, “us”, “our”) is a private South African documentation and visa consultancy. This policy explains how we collect, use, store and protect your personal information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA). By using this website or our services, you accept the practices described here.

1. Who is responsible for your information

Prestige Solutions is the responsible party under POPIA. You can reach us using the details on our contact page for anything relating to your personal information.

2. What we collect

• Enquiry details. When you contact us or complete an enquiry form we collect your name, phone number, email address, your destination and a description of what you need.
• Service information. To deliver our services we may need copies of documents such as your passport or identity document, certificates, application forms, fingerprints taken for police clearance purposes, employment or study evidence, and similar supporting material.
• Technical information. When you browse this website we collect limited usage data through cookies and analytics tools, described in section 6 and in our cookie policy.

3. How we use your information

• To respond to your enquiry and give you a quote.
• To deliver the service you engage us for: preparing, checking, submitting and tracking applications and documents.
• To communicate with you about the progress of your matter, by phone, email or WhatsApp.
• To meet our legal and record-keeping obligations.
• To measure and improve our website and, where applicable, our advertising (section 6).

We process your information on the basis of your consent, the performance of a contract with you, our legitimate interests in running and promoting our business, and compliance with the law. We do not sell your personal information.

4. Who we share it with

Delivering our services requires sharing relevant information with the bodies that process your applications and documents. Depending on your matter, this may include the South African Police Service (Criminal Record Centre), the Department of International Relations and Cooperation (DIRCO), the Department of Home Affairs, foreign embassies, consulates and visa application centres, accredited travel health clinics, couriers, and translators or notaries where certification is required. We share only what the specific process requires.

We also use carefully selected service providers to run our business, such as website hosting, email and analytics providers. They process information on our instructions and are required to protect it.

5. Transfers outside South Africa

Where your application involves a foreign embassy, consulate or authority, your information will be transferred to that body in its own country. This is necessary for the performance of the service you have asked us to carry out, as allowed by section 72 of POPIA. Some of our website tools (section 6) also process data outside South Africa under their own safeguards.

6. Cookies, analytics and advertising

We use Google Analytics to understand how visitors use this website. We may also use conversion tracking and remarketing tools from advertising platforms, including Google Ads and Microsoft Advertising, to measure our campaigns and reach people who have shown interest in our services. These tools set cookies that collect information such as your device, browser, approximate location and the pages you visited. They do not give us access to your name or contact details unless you submit them to us yourself.

Full details of the cookies used on this site, and how to manage or disable them, are in our cookie policy.

7. How long we keep your information

We keep personal information only as long as needed for the purpose it was collected: for the duration of your matter, for a reasonable period afterwards in case of follow-up work or queries, and as required by South African law for business records. Documents you supply are returned or securely destroyed once no longer needed.

8. How we protect it

We apply reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access, including restricted access to client files and secure handling of physical documents. If a data breach occurs that affects you, we will notify you and the Information Regulator as POPIA requires.

9. Your rights

• Ask what personal information we hold about you and request a copy.
• Ask us to correct or delete information that is inaccurate, out of date or no longer needed.
• Object to processing, or withdraw consent you gave earlier, where the law allows.
• Complain to the Information Regulator (South Africa): inforegulator.org.za.

To exercise any of these rights, contact us through our contact page. We will respond as soon as possible.

10. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with its date of last update.